Foundations
1 The cornerstones of survey research [Abstract + Glossary] [Suggested readings & Internet resources]
Joop J. Hox, Edith D. de Leeuw, and Don A. Dillman
2 The psychology of asking questions [Abstract + Glossary] [Suggested readings & Internet resources]
Norbert Schwarz, Bärbel Knäuper, Daphna Oyserman,and Christine Stich
3 The problem of nonresponse [Abstract + Glossary] [Suggested readings & Internet resources]
4 Comparative survey research: goal and challenges [Abstract + Glossary] [Suggested readings & Internet resources]
5 Ethical issues in surveys [Abstract + Glossary] [Suggested readings & Internet resources] [Additional material]
Design
6 Coverage and sampling [Abstract + Glossary] [Suggested readings & Internet resources]
7 Choosing the method of data collection [Abstract + Glossary] [Suggested readings & Internet resources] [Additional material]
8 Writing effective questions [Abstract + Glossary] [Suggested readings & Internet resources]
Floyd J. Fowler, Jr. and Carol Cosenza
9 The logic and psychology of constructing questionnaires [Abstract + Glossary] [Suggested readings & Internet resources]
10 Testing survey questions [Abstract + Glossary] [Suggested readings & Internet resources] [Additional material]
Implementation
11 Face-to-face interviews [Abstract + Glossary] [Suggested readings & Internet resources]
12 Telephone surveys [Abstract + Glossary] [Suggested readings & Internet resources] [Additional material]
13 Self-administered questionnaires: mail surveys and other applications [Abstract + Glossary] [Suggested readings & Internet resources] [Additional material]
Edith D. de Leeuw and Joop J. Hox
14 Internet surveys [Abstract + Glossary] [Suggested readings & Internet resources] [Additional material]
Katja Lozar Manfreda and Vasja Vehovar
15 IVR: Interactive Voice Response [Abstract + Glossary] [Suggested readings & Internet resources] [Additional material]
Darby Miller Steiger and Beverly Conroy
16 Mixed mode surveys: When and why [Abstract + Glossary] [Suggested readings & Internet resources]
Edith D. de Leeuw, Don A. Dillman, and Joop J. Hox
Data Analysis
17 Weighting survey data [Abstract + Glossary] [Suggested readings & Internet resources]
Paul P. Biemer and Sharon L. Christ
18 Analysis of data from complex surveys [Abstract + Glossary] [Suggested readings & Internet resources]
19 Incomplete data: Diagnosis, imputation, and estimation [Abstract + Glossary] [Suggested readings & Internet resources]
Susanne Rässler, Donald B. Rubin, and Nathaniel Schenker
20 Accommodating measurement errors [Abstract + Glossary] [Suggested readings & Internet resources]
Special Issues
21 Survey documentation: Towards professional knowledge management in sample surveys [Abstract + Glossary] [Suggested readings & Internet resources]
Peter Mohler, Beth-Ellen Pennell, and Frost Hubbard
22 Quality assurance and quality control in surveys [Abstract + Glossary] [Suggested readings & Internet resources]
Lars E. Lyberg and Paul P. Biemer
23 Interviewer training [Abstract + Glossary] [Suggested readings & Internet resources]
Judith T. Lessler, Joe Eyerman, and Kevin Wang
24 Surveying sensitive topics [Abstract + Glossary] [Suggested readings & Internet resources]
25 Panel surveys [Abstract + Glossary] [Suggested readings & Internet resources]
Dirk Sikkel, and Adriaan Hoogendoorn
26 Surveys without questions [Abstract + Glossary] [Suggested readings & Internet resources]